Building a compelling AI demo is easy; making it reliable for millions of customers is the real challenge. I will share how we built an observability loop at Lenskart to capture real-world interactions, uncover failures, and continuously improve our voice, video, and AR agents. The talk will explore how we monitor latency, conversation quality, visual understanding, product recommendations, and virtual try-on as parts of one connected customer experience. Attendees will learn how we combine traces, automated evaluations, human feedback, and production metrics to detect issues that conventional dashboards miss. Join this session for a practical blueprint for taking multimodal agents from promising demos to dependable production systems.
