Are we about to repeat the mistakes of early digital transformations by forcing customers down dead-end AI paths? As enterprises race to deploy autonomous agents, many early rollouts are actually causing customer satisfaction to plummet rather than improve. In this session, I will share J.D. Power data illustrating why current agent deployments fail and how customer readiness must dictate your technical roadmap. I will walk through frameworks for building high-trust, seamless handoffs between AI and human teams that turn agentic workflows into massive satisfaction drivers. Join me to discover how putting user trust at the core of your strategy ensures your AI investments build long-term brand loyalty.
