Inside the Incident: How Agents Are Rewriting the SRE Playbook

When something breaks in production, the real cost isn't downtime — it's the "context tax": the endless re-explaining and re-orienting every responder pays just to catch up. In this session, I'll show why that tax is the hidden drag on every incident response, and how AI agents can absorb it across the full lifecycle, from detection to retrospective. I'll walk through a live incident where Intelligent Alert Grouping collapses a noisy alert storm into a single page, SRE Agent surfaces root cause and similar past incidents the moment a Slack channel spins up, and automated workflows escalate priority and loop in coordinators without a manual handoff — while Scribe Agent transcribes the call in real time so a late-joining commander can get oriented with a single request. You'll see the incident through to resolution, including the remediation recommendation and rollback, and watch the entire episode — chat, transcript, diagnosis, outcome — compile automatically into a post-incident review. Join me to see what it looks like when your team spends its time solving problems instead of assembling the puzzle first.