How Artificial Intelligence Can Help Eliminate Discrimination in Financial Services

Thursday, August 6, 2026 at 10:15 AM to 10:35 AM · 20 min. (US/Pacific)
Palazzo Ballroom E
Fireside Chat
CX & Customer Service

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How Artificial Intelligence Can Help Eliminate Discrimination in Financial Services

Can artificial intelligence make financial decisions fairer, or will it simply reinforce the biases already embedded in the system? Drawing on Pavan Agarwal’s experience, as president and CEO of Sun West Mortgage Company and founder and CEO of Celligence International, this fireside chat will examine how technology can reduce human inconsistency, expand access and improve the transparency of consequential decisions. The discussion will illustrate how explainable AI, auditable decision-making and meaningful human oversight can help institutions identify and mitigate bias without sacrificing speed or accuracy. Attendees will learn what responsible AI deployment looks like in practice, including the safeguards needed to prevent historical inequities from being replicated at scale. Join us for a candid conversation about how financial institutions can use AI not only to operate more efficiently, but also to serve customers more fairly.
Job Function Tracks
CX & Customer Service

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