The Agentic Enterprise: Building a Digital Workforce on Top of Legacy Systems

Most enterprise AI initiatives still rely on copilots and chat interfaces while critical operational work remains trapped inside legacy systems. This session explores how Veritiv is using agentic AI and computer-use models to drive enterprise transformation by enabling AI agents to navigate enterprise software, process ERP order entry workflows, collaborate with employees in real time, and operate through existing systems like Salesforce, email, and shared inboxes. Chris Bradley will share lessons learned moving from prototypes to production, including governance, human-in-the-loop orchestration, model optimization, and scaling AI without replacing core infrastructure. Attendees will gain a practical view into the emerging enterprise operating model where humans and AI agents work together as coordinated digital teams.