The Agentic AI Playbook for Enterprise AI Transformation: Lessons Learned from Starbucks

Most enterprises are investing heavily in AI, yet the vast majority remain stuck at the copilots and experimentation stage without achieving meaningful business transformation. In this talk, I will explain why the real challenge is not the AI models themselves, but the organizational, data, and workflow changes required to operationalize AI at scale. I will share a practical playbook for moving from copilots and RAG systems to AI agents and agentic workflows that can automate real enterprise processes across customer experience, operations, and decision-making. The talk will include lessons learned from large enterprise environments, including how to balance innovation with governance, security, and change management. Attendees will leave with a clear framework for building and scaling enterprise AI initiatives that deliver measurable business outcomes rather than isolated proofs of concept.