As enterprises move from AI experimentation to enterprise-scale adoption, the challenge is no longer building more AI. It is building an operating model that can deliver value safely, repeatedly, and with the right governance. In this session, Mimi Chizever and Kristen Biddulph will share how Nationwide is approaching AI as a portfolio of capabilities, from common foundations and human-in-the-lead practices to a platform-agnostic, tool-anchored agent strategy. Attendees will hear how Nationwide is thinking about scaling from productivity use cases to role-based and workflow agents with the controls, ownership, and guardrails needed for enterprise adoption.
