Every CIO has seen the demos. Far fewer have live AI Agents handling real customer calls at scale. In this session, Phil Kolterman, Chief Innovation Officer at Brinks Home, joins Cresta's Deepank Sharma to pull back the curtain on the two questions that separate pilots from production: how do you decide where to start, and how do you continue to scale and drive real business value once you're live? Phil shares how Brinks Home navigated both — from choosing the right first use case to building the automated testing framework that gave their governance council something measurable to approve, not just a demo to believe in. A candid, practitioner-level conversation for CIOs who are done theorizing and ready to ship.
